Do I need to register to place an order?
Yes, you will need to register by entering a username and password before you can proceed to purchase.
How long will it take to receive my order?
All of orders are dealt with on a daily basis so
turnaround for UK delivery is usually 2-4 days, however international delivery
can take up to 28 days.
I have a problem when trying to place an order, can you help?
Please contact our Customer Service Team by calling them on 01245 382600 (weekdays from 08:30 to 17:30) or email ecommerce@allwag.co.uk we aim to respond within 24 hours.
My delivery hasn't arrived, can you help?
Please contact our Customer Service Team by calling them on 01245 382600 (weekdays from 08:30 to 17:30) or email ecommerce@allwag.co.uk (we aim to respond within 24 hours).
Where do I find the Returns Policy?
Please click here to view the returns policy.
Do you post items overseas, including the Channel
Islands and Isle of Man?
Yes, please select EU delivery for countries within Europe and International delivery for all others.
Are there any additional fees or duties to pay when shipping internationally?
Orders delivered to addresses outside of the UK may incur import duties and taxes. These costs are NOT INCLUDED in prices displayed on the store. Any import duties and taxes are the responsibility of the customer and in some cases will need to be fully paid before delivery can be finalised depending on the importing country. Some deliveries may be delayed by the importing countries customs due to inspections. These are unfortunately out of the control of ourselves and our delivery partners.
What payment methods do you accept?
We accept all major credit cards i.e. Mastercard, Visa, using the Global payments secure online payment system or you can pay securely via PayPal.
My question isn't listed here - can you help me?
Please contact our Customer Service Team by calling them on 01245 382600 (weekdays from 08:30 to 17:30) or email ecommerce@allwag.co.uk (we aim to respond within 24 hours).