Frequently Asked Questions - common questions and answers


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 This site accepts Visa, Master Card, Switch and Solo
Do I need to register to place an order?
Yes, you will need to register by entering a username and password before you can proceed to purchase.

How long will it take to receive my order?
Dispatch for UK delivery is usually within 5 working days and delivery within 10 working days.

I have a problem when trying to place an order, can you help?
Please contact our Leeds Beckett Merchandise online team with your order enquiries. Call them on: +44 (0)1245 382600, alternatively, email:

What payment methods do you accept?
We accept all major credit cards using the Global Iris secure online payment system i.e. Mastercard, Visa, Maestro or you can pay securely via PayPal.

Do you post items overseas, including the Channel Islands and Isle of Man?
Yes, but please contact our Leeds Beckett Merchandise online team on +44 (0)1245 382600, or, for delivery prices and times.

My delivery hasn't arrived, can you help?
Please contact the Leeds Beckett Merchandise online team, who will be able to investigate further. Call them on: +44 (0)1245 382600, alternatively you can email:

Where do I find the Returns Policy?
The Returns Policy can be accessed via the link 'Returns and Refunds', found at the bottom of the page.

My question isn't listed here - can you help me?
Please feel free to contact our approved merchandise partner Allwag Promotions if you have any further questions. You can call them on +44 (0)1245 382600, alternatively you can email: